Presentation slides from a presentation given at Fall 2010 User Groups. The presentation is described as "a general session on tips and sharing about borrowing and lending requests." No information given on who the presenters were, or the location where the presentation was made.
2010-10 Interlibrary Loan User Group Meeting: Share and Share Alike Breakout Session
Description
The presentation was a general session about borrowing and lending requests. Topics of discussion included level 99 suppliers, Minitex, IMNU, IMII, overdue notices, and some troubleshooting.
The presentation covered strategic plan goals, including customer service, Aleph support, financial sustainability, Evergreen, and expanding product suite and customer base.
2010-10 User Group Meeting Purchase on Demand Breakout Session
Description
The presentation covered purchase on demand at the Carl B. Ylvisaker Library (CBYL), using ILL for acquisitions, and the budget and cost of new acquisitions.
2011-10 User Group Meeting Executive Director Report
Description
The presentation discussed goals for 2012 to 2015. Goals included becoming financially sustainable, improve Aleph operations and customer support, be the Premier Evergreen Service Provider in the Upper Midwest, improve user discovery, create new products and services, and improve customer satisfaction.
The presentation discussed how to keep circulation tables up-to-date in each new academic year by adjusting circulation due dates, PLIF loader dates, patron expire dates, circulation overdue notices and bills, and calendar hours.
2011-4 Circulation/ILL Workday Distance and Online Patrons
Description
The presentation covered the services that SMSU provides to distance and online students, processing ILL requests for tangible library items, and some current (as of 2011) problems with the service.
2011-4 Circulation/ILL Workday Getting Most from Reports
Description
The presentation covered how to get the best use out of reports. Reports can be improved by seeing all the data, changing the layout, and learning/getting ideas from other reports and libraries.
2011-4 Circulation/ILL Workday Library Services to Distance/Online Patrons
Description
The presentation accompanied a discussion where panelists from several libraries talked about their services for distance and online patrons. Specific topics discussed included libraries' individual policies, administrative support for online services, the best ways to assist distance and online patrons, and more.
The presentation offered a look at PALS' new website (as of 2011) and how to log in to access some new features, such as the forum and wiki. It also went through how to enter and manage requests in the support center.
The presentation welcomed attendees to the spring 2011 Circulation and ILL Workday. Topics discussed include the agenda, the fall 2011 User Group Meeting, the Aleph version 20 update, and ELUNA enhancements.
The presentation covered services offered by ILL. The services discussed include titles frequently requested through ILL, patron link removal, generating borrowing history, generating lending history, lending ILL requests report, copyright statistics report, and copyright payment report.