2011-4 Circulation/ILL Workday Distance and Online Patrons
Description
The presentation covered the services that SMSU provides to distance and online students, processing ILL requests for tangible library items, and some current (as of 2011) problems with the service.
2011-4 Circulation/ILL Workday Library Services to Distance/Online Patrons
Description
The presentation accompanied a discussion where panelists from several libraries talked about their services for distance and online patrons. Specific topics discussed included libraries' individual policies, administrative support for online services, the best ways to assist distance and online patrons, and more.
The presentation covers a variety of topics, including e-books, ILL services for distance and online patrons, using non-ILL resources to fill requests, locally owned requests, and purchase on demand.