2011-10 User Group Meeting Executive Director Report
Description
The presentation discussed goals for 2012 to 2015. Goals included becoming financially sustainable, improve Aleph operations and customer support, be the Premier Evergreen Service Provider in the Upper Midwest, improve user discovery, create new products and services, and improve customer satisfaction.
The presentation covered strategic plan goals, including customer service, Aleph support, financial sustainability, Evergreen, and expanding product suite and customer base.