Official PALS report for the Fall 2010 User Group. Includes Aleph Subsystem Reports, Task Force reports, Office Team reports, Aleph Version 19 and 20 new OPAC features. Location of meeting not given. Possibly at St. Cloud State University, St. Cloud, Minnesota.
The presentation covered strategic plan goals, including customer service, Aleph support, financial sustainability, Evergreen, and expanding product suite and customer base.